Additionally, I enjoy how project management, service catalogs and asset tracking all tie together nicely.Provides great configuration options, get hold of open requests, tasks, projects.
![]() Coming from using an in-house custom help desk, it has taken a little time to learn, but it is pretty easy to figure out how it works. Their support staff and developers are the best in the business and I cant say enough good things about my experiences working with them. The in built database of all the assets and their associated unique Ids, is a great help. Its reporting tool facilitates to monitor and report helpdesk team progress in a visualized way. ServiceDesk Plus is used over by 80,000 organizations across 186 countries to manage IT helpdesk and assets.Its available in 29 different languages. Comes in 3 variants: Standard, Professional and Enterprise Editions. Manageengine Servicedesk Cost Full Lifecycle OfThe Standard edition comes with full-fledged ITIL Incident and Knowledge Management functionalities with extensive Reporting and Dashboard capabilities that cover the full lifecycle of IT help desk tickets and its available for FREE with no restrictions on tickets, users or technicians. Professional Edition includes Standard Edition along with Asset Management. While Enterprise Edition is the ITIL version which includes the ones in Professional Edition along with ITIL modules (Incident, Problem, Change, CMDB and Service Catalog) and Project Management. Its time to take the first step towards organized IT with ServiceDesk Plus. One year ago we decided to go with ServiceDesk Plus after a long search. The BASIC functionality works right out of the gate, but its overly complex by default, which was a speedbump to initial useacceptance. But its growing on us, and were expanding out into the other functions that this version offers. Purchasing module is overly complex, change module needs more flexibility, and tickets dont need so many fields to start with. I know theres lots more customization to do and we will be doing so. BUT. it seems it would be better to start bare bones and activate fields and functions as needed, not try to force them on every organiztion (the trio of priority, urgency, and impact comes to mind.). With ServiceDesk Plus, there is a bit more involved in getting it set up the way you want, but once you do it is pretty good. We have multiple groups utilizing the ticketing with no issues. Our Users are very happy with the multiple methods available to create tickets. Hi IndustryTech87, You can take a look at ManageEngine Desktop.
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